Terms of service

USE OF PRODUCTS AND SERVICES

1,1 – You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws of Australia, Canada, the United States, Luxembourg, or your jurisdiction of residence. In order to access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify WebSamford of any unauthorized use of your account or any other breach of security. WebSamford will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1,2 – WebSamford may cancel or suspend your access to WebSamford and related services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your service remaining right before we terminated your service.

CONDITIONS OF USE

2,1 – You agree that any violations listed in our Acceptable Use Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2,2 – Intentional or Malicious violations of our Acceptable Use Policy will result in immediate termination, and a ban from any further service.

ACCOUNT REGISTRATION

CONTACT INFORMATION
3,1,1 – Clients must provide their legitimate name and surname and residential address when registering an account.
3,1,2 – P.O. Boxes and non-residential or mail forwarding addresses are not accepted.
3,1,3 – A valid phone number is not required by us for registration but may be necessary for proper interaction with our software.

BUSINESS ACCOUNTS
3,2,1 – To open an account for your business or non-profit entity, an individual will still need to register as the account holder.  You can use your business’ credentials to make payments and update the account’s details in our client area to reflect the correct business information.

RESTRICTIONS
3,3,1 – Clients may not open multiple personal accounts under any circumstance.
3,3,2 – Clients may not give other persons access to their accounts.

BILLING

INVOICING
4,1,1 – Invoices are generated 28 days prior to the due date of a payment.
4,1,2 – A reminder will be generated 7 days prior to the due date of a payment, additional reminders will be sent 1, 3, and 7 days after a payment is due.
4,1,3 – A $10 USD late fee will be applied to unpaid services 5 days past the due date of payment.
4,1,4 – Unpaid services will be suspended [6,4] 14 days past the due date on the service.
4,1,5 – Unpaid services will be terminated [6,5] 28 days past the due date on the service.

ACCOUNT CREDIT
4,2,1 – Account credit does not expire, and cannot be transferred from one client to another.
4,2,2 – Existing account credit will automatically be applied towards further generated invoices until exhausted.
4,2,3 – Add Funds invoices may be created upon request via the ticket system in any amount between $20 USD and $500 USD. When an Add Funds invoice is paid, the invoice total is automatically deposited into the client’s account credit balance.
4,2,4 – Account credit may not be withdrawn or `cashed out` in the form of a refund or other payment.

PAYMENTS & GATEWAYS

PAYPAL
5,1,1 – PayPal transactions are eligible for refund within 7 days of the initial order payment.

CREDIT/DEBIT CARDS
5,2,1 – Credit Card transactions are eligible for refund within 7 days of the initial order payment.

BITCOIN
5,3,1 – Bitcoin payments are accepted via the BitPay gateway.
5,3,2 – Bitcoin payments are not eligible for refunds.

ALIPAY
5,4,1 – Alipay payments are not eligible for refunds.

CHARGEBACKS / DISPUTES
5,5,1 – Chargebacks and disputes against any payment will result in immediate suspension [6,4] of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department’s discretion, all services on the account may be terminated [6,5] without compensation in the event of dispute or chargeback.

SERVICE PROCESSING

SERVICE PROVISIONING
6,1,1 – Orders placed will be automatically provisioned, except in circumstances where a lack of account information or server availability prevent automated service creation.  An order not automatically provisioned may be provisioned later, and may possibly involve communication with the client.
6,1,2 – If a client’s Contact Information [3,1] or Payment [5] are not in accordance with the Terms of Service, the order will be placed on Hold, and a Support Ticket opened to the client with details on how to correct the situation.
6,1,3 – Orders that remain on Hold status for more than 48 hours with no response from the client may be cancelled, and a refund issued on the payment if applicable.
6,1,4 – Orders that remain unpaid for 3 days will be put into an overdue status.

SERVICE MODIFICATION
6,1,1 – Service modification cannot be performed on or past the service’s due date. Any outstanding invoices must be settled before service modification can be performed.
6,1,2 – Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client’s account credit [4,2] balance.
6,1,3 – Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service’s current billing cycle. The modification will be applied once the issued invoice is settled.

SERVICE TRANSFER
6,2,1 – An existing service may be transferred to another client provided the following conditions are met:
The service to be transferred must be active for at least three months.
The service to be transferred must not have any unpaid or overdue invoices.
The service to be transferred must not have any TOS/AUP Violations on record.
The account initiating the transfer must be Active with at least three months of continuous service history.
The account initiating the transfer must be in Good Standing, with no TOS/AUP Violations.
The account receiving the transfer must confirm acceptance of the transfer.
The account receiving the transfer must be Active with at least three months of continuous service history.
The account receiving the transfer must not have any unpaid or overdue invoices.
The account receiving the transfer must not have any TOS/AUP Violations on record.
6,2,2 – When a service transfer is accepted, all data on the service is destroyed before it is made accessible by the receiving account.
6,2,3 – The client initiating the transfer is responsible for ensuring that all data be securely backed up before initiating the transfer request.
6,2,4 – At the Billing Department’s discretion transfer requests may result in an additional Labor Fee per request.

SERVICE CANCELLATION
6.3,1 – Immediate type cancellations are processed automatically.
6.3,2 – End of Cycle type cancellations are processed automatically.
6.3,4 – Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.
6.3,5 – When a service is cancelled before its due date, the remainder of the service’s billing cycle is automatically deposited to the client’s account credit [4,2] balance.

SERVICE SUSPENSION
6,4,1 – When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.

SERVICE TERMINATION
6,5,1 – Upon termination, all related data and backups are destroyed, and any associated IP Addresses released back into the available pool. This process cannot be reversed.

MISCELLANEOUS

7,1,1 – The terms of service may be modified at any time.  Changed terms that significantly and adversely affect customers will be made prominent, and we may require customers to agree to such terms.
7,1,2 – Prices are subject to change.  The impact of this is mitigated by recording the price of an order at the time the order is confirmed.
7,1,3 – Prices are internally calculated in US Dollars.  Some small discrepancies may occur due to rounding precision.
7,1,4 – Prices displayed in currencies other than US Dollars may have additional discrepancies due to automated currency conversion and changes in foreign exchange rates.
7,1,5 – Prices may vary to those advertised depending on the specific details of the order.
7,1,6 – Use of our Affiliate program is also subject to the Affiliate terms of service.